Contact TJ Formal

Since we receive a high volume of email, we are not able to answer questions about the issues listed below on an individual basis. Detailed answers for many of your questions are answered on our FAQ's page.

• Shipping Information
• Return Policy
• Size/Fitting/Measurements
• International customers may call 1-417-623-4333
• Dress Availability = see listing below each item. If there are no selections available call 1-877-769-1336 or 1-417-623-4333.
• Wear Date = the exact date of your event. We know that you need the item as soon as possible but will have to cancel your order if the item is not available by the wear date you state.
• Special Order = the item is not available in our store and must be ordered from our vendor.
• Pictures of Dresses in other colors--we have posted the only pictures available from our vendors.
• Catalogs--We do not have catalogs to mail out. We created our online catalog that displays nearly every dress we have available!
• Store Location--We have one store in Joplin, Missouri, USA, located at 1609 E. 20th St.

Live Chat is available throughout the day by clicking on the icon on the top right of the screen - get immediate assistance, check availability on your dress and get questions answered!

Feel free to call us during office hours at 1-877-769-1336 or 1-417-623-4333.

Office Hours
Monday-Friday: 10:00am to 5:30pm
Saturday: 10:00am to 4:00pm 
Outside of office hours or to discuss other issues or questions, you may contact TJ Formal by email.  A representative will review your inquiry and get in touch with you as soon as possible. If you have a question for prom dress designer, Rachelle Rose, please address your email to her in the subject line of your email. She will be happy to reply to your questions or concerns about fit, color and styles to assist you in selecting the perfect gown.

Please include the following information in your message so we may assist you and expedite your question. We cannot answer questions about availability unless you provide ALL of the following information.

1. Order Number (if applicable)
2. Manufacturer and Style Number
3. Color Choice
4. Size
5. Wear Date  

Email TJ Formal