What should I do if my tracking number isn't working?
Tracking numbers are not valid until they are scanned and received the evening they are shipped. Please wait and try your tracking number again later. If it still doesn't work, let us know and we'll double check the number you were given and help you track your package.
If your package is not delivered you can initate a lost package investigation through the carrier or call us and we'll help you through it. Please be sure to allow the quoted approximate delivery time and check the status by tracking the package. Ground shipments do not have a guaranteed delivery date.
UPS: 1-800-PICK-UPS (1-800-742-5877) and on the web: www.ups.com
USPS: 1-800-222-1811 and on the web: www.usps.com