We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date.  However, if we fail to do so, we will be happy to accept your return or exchange.  If you find a flaw or a mistake in your order, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.  Call us toll-free at: 1-877-769-1336 or contact us.

Do you think your dress is the wrong color, wrong size, or doesn’t look like the picture?   Often colors appear slightly different on the computer monitor than in person, embellishment or design may be difficult to discern, or there could have been a mistake in sizing.  Whatever the case may be, we want you to be happy with your purchase!  If you think there is a problem with the item you ordered please notify us within 3 days from the day the package was delivered to you so that we can fix the problem as quickly as possible.  We’ll discuss the problem with you to find the best solution for you in the time frame you have available!

You may submit your item for re-inspection by notifying us within the 3 days.  We will issue you a Return Authorization number that will allow you to return the package, in its original packaging it its original condition, to us at your expense. When we receive the package we will inspect your item, check the color, measure for size accuracy, etc.  For details please see: How do I return a flawed or incorrect item for re-inspection?

If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible.  If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs.

If we find that your item is correct and has no flaws we will then return the item to you at your expense.  You will not be reimbursed for any purchase costs, shipping costs, and will be charged the additional shipping fees to return the item to you.

In the event of a rare conditional circumstance, we may choose to approve a return or exchange on a item that is not flawed.  If so, we will accept the return for refund of the purchase price minus a 50% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee.  Such circumstances must be approved via telephone by a member of our staff based on the situation.  We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e. delivered past wear date, delivered to address other than provided at time of order, incorrect item is delivered, etc.).